The other night, the converter I was using to run my microwave and Nespresso machine exploded. Rather than buy a new converter, I decided to just get a new coffee machine as it was almost the same price!
I went to the Nespresso store in Ipanema on Rua Garcia D’Avila and choose the cheapest coffee machine from the huge wall of machines on display. Once I worked out the “take a ticket” queuing system, I spoke to a really lovely lady at the register who knew a little bit of English. I told her the model that I wanted and she set about registering me in the system for the Nespresso Club.
When I bought my first machine I avoided having to join the Nespresso Club. I find it a little creepy as it seems an unnecessary level of exclusivity for something as simple as wanting to own a coffee machine! But, unable to protest in Portuguese, I allowed her to sign me up answering the long list of prerequisite questions.
When I was done, she disappeared into the back room to fetch the coffee machine and scanned it into the register to complete the purchase. It was upon scanning the box of my new coffee machine that she realised there was a problem and consulted with her colleagues. In broken English and simple Portuguese, she explain to me that, due to a system error, I was unable to purchase that particular model of coffee machine from that particular store. I could however, buy it from the store in Barra however they did not actually have that make in stock over there.
Not sure what to do, I asked if perhaps I could buy a different machine. She confirmed and took me back over to the display area. I pointed to another machine only to be told she couldn’t sell me that machine either. I pointed to a third and apparently it was not possible for me to buy that one either.
I told her that I wanted to buy whichever model she was able to sell me and after checking with her colleagues she found two that I could choose from. I went with the cheapest and we returned to the register to complete my now considerably more expensive purchase.
The lady was so nice that I refuse to believe she duped me. Although, reading this back it does seem likely so beware of the kind lady at the Nespresso store in Ipanema!